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These are the conditions under which 55game operates and under which you hold an account with us. Access to this platform, including all transactions made via Raast, Bank Transfer or JazzCash, is subject to these terms and to applicable local law in your region. Where local law limits or restricts access, those restrictions take precedence.
55game operates under a policy framework that is shaped by the laws of each region in which access is permitted. For accounts held in Pakistan, this means your rights and our obligations are always read alongside applicable local regulation. We do not override local law — where a conflict arises between these terms and a binding local requirement, local law applies. Your account wallet, including any balance associated with deposits made via Raast, JazzCash or Bank Transfer, is governed by the transaction rules set out in our payment policy. We do not apply charges or deductions that are not disclosed at the point of transaction. If a payment method becomes unavailable in your region due to regulatory change, we will notify you through your registered account contact and offer an alternative path where one is available. All account activity — login records, transaction history and session data — is retained in line with the retention schedule described in the trust section below. You can request a copy of your account records at any time by contacting support through the channels listed on this page. Any correction to personal details held on your account is handled directly through account settings or, where a field is locked, through a support request.
This policy covers your 55game account, your use of the platform lobby, and transactions you make directly through our supported payment rails. It does not extend to third-party services, external payment processors or network conditions outside our control. Understanding the boundary of this policy helps you know where to raise a question and who is responsible for resolving it.
Covers your login credentials, session management and account status. Any restriction applied to your account — including temporary holds or access reviews — falls within this policy and can be questioned through our support channel.
Covers deposits and withdrawals processed through Raast, Bank Transfer and JazzCash where those rails are active in your region. Transaction records are visible in your account wallet and retained according to our data schedule.
Covers the game lobby, promotional displays and any written content published on 55game. Content accuracy is our responsibility; we correct errors when they are reported to us through the support path listed below.
Does not cover the policies of external payment networks, mobile wallet providers or game studio platforms. If a dispute involves a third-party service, we will assist with the information we hold but cannot bind that third party to our policy.
Your account with 55game carries a set of practical rights you can act on at any time. These are not abstract entitlements — each one maps to a real step you can take through your account or through our support channel. Reviewing your own data, correcting an error on your profile, raising a policy question or requesting account support are all available without escalation to a third party in the first instance. We aim to respond to account-level requests within the timeframe shown in your support ticket once it is raised. If the matter involves a transaction through Raast or Bank Transfer, include the reference number from your wallet history so we can locate the record without delay.
Your full transaction history — including Raast deposits, Bank Transfer entries and JazzCash activity — is visible in your account wallet. Log in and open the wallet section to see itemised records by date.
Personal details such as your registered name, contact number and email can be updated in account settings. Fields that are locked after verification require a support request with the relevant identity confirmation.
If any part of these terms is unclear or you believe a decision affecting your account has been applied incorrectly, open a support ticket and reference the specific policy section. We review each case against the written policy, not a general judgement.
Account closures, data deletion requests and formal complaints are handled through the support channel listed in the section below. Each request receives a ticket reference you can follow up on.
Policy questions and account disputes are handled through the same support channels as general account help. For a legal or policy matter, include the word 'policy' or 'legal' in your message subject so it reaches the right team without delay. Live chat is available through your account dashboard once you are logged in. Email support is available for matters that require a written record. Response times are shown in your open ticket once submitted.
Open your account dashboard and start a chat session. For policy matters, state the specific concern at the start of the conversation so the agent can route it correctly.
Send policy or dispute queries by email using the address shown in your account help section. Include your account reference and, for transaction disputes, the payment method used (Raast, JazzCash or Bank Transfer).
The support ticket section inside your dashboard keeps a full log of open and resolved queries. Check there before raising a duplicate request — your earlier ticket may already be in review.
Keeping your account data accurate and secure is an operational responsibility we take seriously. Data collected during account registration and transaction activity is retained for the period required by applicable regulation and our internal retention schedule — after which it is deleted or anonymised. Cookie use on 55game is limited to session management, account authentication and site performance; no marketing profiling is applied without your explicit acknowledgement through the cookie consent tool shown at first visit. For account security, we apply session expiry and login monitoring to detect unusual access patterns. If a suspicious session is flagged, your account is held until you confirm access through the verification step shown at login. Requests to update, export or delete personal data are handled through the support channel above.
Account and transaction records are held for the period required under applicable local regulation. Once that period lapses, records are deleted or anonymised. You can request confirmation of what we hold at any time through the support ticket path.
Cookies on this site serve session continuity and site performance. The cookie consent tool at first visit lets you review and adjust what is active. Functional cookies required for login and wallet access cannot be switched off without ending your session.
Login monitoring flags sessions that do not match your usual access pattern. If your account is held due to a flagged session, follow the verification step shown at the login screen. For lost access, the account recovery path is in the help section.
When we update these terms in a way that affects your account rights, we post a notice in your account dashboard and send a message to your registered contact. The updated policy takes effect from the date shown in that notice.
These questions cover what our policy applies to, how you exercise your account rights and what to do if something does not match what is written here. If your question is not answered below, open a support ticket from your account dashboard.
Access and account use is subject to the laws of your region. Where local law in Pakistan restricts or conditions a particular feature — including payment methods like Raast or Bank Transfer — those local requirements take precedence over these platform terms. Availability depends on local law and eligible regions.
Log in and open the account settings section. Transaction records are in your wallet history. For a full data export or to ask what else we retain, raise a request through the support ticket system and label it 'data request'. We will respond within the timeframe shown in your ticket.
Fields like your contact number and email can be updated directly in account settings. Fields that are locked after identity verification — such as your registered name — require a support request. Include the correction needed and the identity confirmation step shown in the request form.
Closing your account stops active use but does not immediately delete all records. Transaction history and identity verification records are retained for the period required by applicable regulation. After that period, records are deleted or anonymised. You can confirm the retention schedule by contacting support.
Open a support ticket through your account dashboard and reference the specific policy section you believe applies. Our team reviews the case against the written terms. If the matter involves a Raast or JazzCash transaction, include the reference number from your wallet history to speed up the review.
When terms change in a way that affects your account rights, a notice is posted in your account dashboard and sent to your registered contact. The effective date is shown in that notice. Continuing to use the account after that date means you have reviewed the updated terms.