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Using 55game — whether you open the lobby, make a deposit via Raast or Bank Transfer, or access your account on mobile — means you have read and accepted these terms. This page sets out what we expect from you and what you can expect from us, where local law and eligible regions permit access.
These terms form the agreement between you and 55game for any activity carried out through your registered account. They cover how your account is opened and maintained, how deposits and withdrawals are processed through supported rails such as Raast and Bank Transfer, and how disputes are handled. Access to 55game and all features described here depends on local law and is available only in eligible regions — it is your responsibility to confirm that using this platform is permitted where you are located. We may update these terms when our services change. The current version is always visible after you log in; continuing to use the account after a published update counts as acceptance. If you disagree with a change, you should stop using the account and contact our support team to request closure. We do not apply terms retroactively — any update affects activity from the date it is posted, not earlier transactions. Where a specific product section (such as sports betting or casino) has its own supplementary rules, those rules apply alongside, not instead of, this main policy.
Not everything you encounter on the platform falls under the same rules. This section clarifies which activities these terms govern and where the boundary ends.
Creating, verifying and maintaining your 55game account — including login, password resets and identity checks — falls fully within this policy. Any suspension or closure of your account is handled under the rules set out here.
All deposits and withdrawals processed through your account wallet, including those made via Raast or Bank Transfer, are governed by these terms. Transaction records are visible in your account history after each confirmed action.
Game content supplied by studios such as CQ9, PG Soft and Spadegaming is made available through 55game but is subject to each studio's own product rules. We hold no liability for studio-side changes to game mechanics or availability windows.
Payment processors, mobile wallet providers like JazzCash, and any external link you follow from this site operate under their own terms. 55game is not responsible for how those services behave once you leave or interact with their systems.
This policy is not one-sided. As an account holder, you have clear, practical actions available to you at any time. Your transaction history — every deposit via Raast or Bank Transfer, every withdrawal request — is stored in your account dashboard and accessible after login; you do not need to contact support to view it. If any personal detail on your account is wrong, you can update it directly through the account settings page; fields that require identity verification will prompt you to upload the relevant document. When you believe a transaction has been processed incorrectly, you can raise a dispute through the support channel and we will review the record against our system log. Account closure is your right at any point — submit the request through support and we will process it in line with the steps shown in your account. These rights apply to all eligible Pakistan account holders and are not subject to additional conditions.
Log in and open the transaction history section to see every deposit and withdrawal on your account. No support request is needed — the full record is there.
Account settings let you update contact details and personal information directly. Fields tied to identity verification will show the document upload step required to confirm the change.
If a transaction or account action does not match what you expected, open a support ticket with the transaction reference shown in your history. We check it against our system log and respond in writing.
Submit a closure request through our support channel at any time. The steps and any pending-balance process are shown in your account at the point of request.
If these terms raise a question you cannot resolve through your account dashboard, our support team is reachable through the channels below. For faster handling, include your account ID and the specific clause or transaction you are asking about.
Open the chat widget from any page after login. Give your account ID and the policy question or transaction reference so the agent can pull the correct record without delay.
Send a written query to our support address listed in your account dashboard under Contact Us. Written queries work well for policy disputes where you want a documented response you can refer back to.
The Help Centre, accessible after login, contains indexed answers to common policy questions — covering account access, transaction disputes and terms updates. Check there first before opening a new ticket.
Understanding how 55game handles your account data is part of knowing what you have agreed to. Each area below reflects what the policy commits us to, so you can verify it against what you see in your account settings.
We collect only the account and transaction data needed to run your account and process payments through rails such as Raast and Bank Transfer. We do not sell personal data to third parties. The data we hold and its purpose are listed in your account privacy settings.
We use cookies to keep your session active and to remember your lobby preferences between visits. You can review the cookie categories and adjust non-essential cookies through the cookie settings link shown at the bottom of any page.
Your account is protected by a password you set and, where enabled, a verification step on login. If you suspect unauthorised access, change your password immediately through account settings and notify support with your account ID.
We retain transaction records for the period required under our operating obligations. If you request account closure, we retain only what we are obliged to keep; the rest is removed. To request a copy of your data or ask about retention, contact support in writing.
These are the questions we hear most often about the 55game terms and conditions. Each answer is specific to how our policy works — not a generic legal summary.
Yes. All transactions processed through your 55game account wallet — whether via JazzCash, Raast, Bank Transfer or any other supported rail — fall under these terms. The transaction record for each one is available in your account history after the action is confirmed.
When we publish a revision, a notice appears in your account dashboard after login. The updated version replaces the previous one from the date it is posted. Continuing to use the account after that date means you have accepted the revised terms. You can view the current version at any time by returning to this page.
Yes. Open a support ticket and include the transaction reference shown in your account history. We review the record against our system log and respond in writing. This process applies to deposits and withdrawals on all supported payment rails, including Raast and Bank Transfer.
We remove personal data that we are not obliged to retain and keep only what our operating obligations require. If you want to know exactly what is retained and for how long, submit a written request through our support email — the address is listed in your account dashboard under Contact Us.
These terms cover your account access and all transactions on the platform. Game content supplied by studios such as CQ9, PG Soft, Bigtime Gaming and Spadegaming is also subject to each studio's own product rules. We are not responsible for studio-side changes to game availability or mechanics.
Access depends on local law and is available only in eligible regions. It is your responsibility to confirm that using the platform is lawful in your location before opening or continuing to use an account. We cannot give a legal determination on your behalf.